RELAY7 troubleshooting

The following procedures are simple ways to diagnose and resolve problems with the RELAY7. In many cases, the issue can be resolved within a few minutes, avoiding the inconvenience and loss of productivity that results from having to return the receiver for repair. This section discusses troubleshooting issues and includes cross-references to other sections of the manual that may help resolve problems.

If the procedures listed below do not resolve the issue, try our Knowledge Base at:
novatel.com/support

If you are still not able to resolve the problem, see Customer Support for contact information.

• Error responses to commands

• Power cycle the radio module

• Factory reset the radio module

• SATELSTATUS log reports TIMEOUT

• SATELSTATUS log reports COMMAND FAILED

• SATELSTATUS reports READY, but RTK corrections are not received